Privacy Policy

Introduction

At QRemember.Me, privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our QR memorial service. Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site or use our services.

We reserve the right to make changes to this Privacy Policy at any time and for any reason. We will alert you about any changes by updating the "Last Updated" date of this Privacy Policy. Any changes or modifications will be effective immediately upon posting the updated Privacy Policy on the site. You are encouraged to periodically review this Privacy Policy to stay informed of updates.

Collection of Your Information

We may collect information about you in a variety of ways. The information we may collect via the Website includes:

Personal Data

Personally identifiable information that you voluntarily provide when registering with us or purchasing our products, such as:

• Your name, email address, and contact information
• Billing and payment information
• Demographic information
• Information about your loved one for memorial page creation

Payment Processing

We use Paymongo, a third-party payment processor, to process payments made for our products and services. When you make a purchase through our website:

• You will be directed to Paymongo's secure payment platform
• Paymongo collects and processes your payment information, including your name, billing address, credit card or payment details
• We do not store your complete payment information on our servers
• Paymongo may collect additional information as outlined in their privacy policy

By making a purchase on our website, you acknowledge and consent to the collection and processing of your payment information by Paymongo. We recommend reviewing Paymongo's privacy policy to understand how they handle your information.

Memorial Content

When you create a memorial page, you may provide various types of content, including:

• Photographs and videos
• Biographical information
• Stories and memories
• Dates and location information

Guestbook Information

Our memorial pages include a guestbook feature where visitors can leave messages and condolences. This feature collects:

• Name of the person leaving the message
• Email address
• The message or condolence itself
• Date and time of submission

Guestbook entries are displayed on the memorial page by default but can be moderated or made private based on your preferences.

Derivative Data

Information our servers automatically collect when you access the Website, such as your IP address, browser type, operating system, access times, and the pages you have viewed.

Use of Your Information

Having accurate information about you permits us to provide you with a smooth, efficient, and customized experience. Specifically, we may use information collected about you via the Website to:

• Create and manage your account
• Process payments and refunds
• Create and maintain your QR memorial page
• Send you product and service announcements
• Respond to your comments, questions, and requests
• Fulfill and manage purchases, orders, payments, and other transactions
• Monitor and analyze usage and trends to improve your experience with the Website
• Notify you of updates to the Website
• Resolve disputes and troubleshoot problems

Consent for Memorial Content

Important: By uploading photos, videos, text, or any other information to the QRemember.Me portal, you acknowledge that you are giving consent to publish this content on the memorial page linked to your QR code. This includes:

• Photos and videos of the deceased and related individuals
• Biographical information and personal stories
• Tribute messages from family and friends
• Any other information you choose to share

While the default setting makes this information publicly accessible to anyone who scans the QR code, we provide privacy options that allow you to:

• Make the entire memorial page private and password-protected
• Set specific content (photos, videos, stories) as private
• Control who can view and contribute to the memorial page

You are responsible for ensuring that you have the necessary permissions to share any content you upload, especially content that features individuals other than yourself or the deceased.

Child Safety and Protection of Minors

We take the safety and privacy of children very seriously. When creating memorial pages for minors (individuals under 18 years of age):

• The purchaser of the QR memorial marker assumes full responsibility for all content uploaded to the memorial page
• As the purchaser, you have complete control over what information, photos, and videos are shared about the minor
• QRemember.Me does not independently verify the appropriateness of content or the relationship between the purchaser and the memorialized minor
• We strongly encourage using privacy settings for memorial pages dedicated to minors
• The decision to make content public or private is solely at the discretion of the account holder (purchaser)

Important: By creating a memorial page for a minor, you affirm that you are the parent, legal guardian, or have proper authorization from the parent or legal guardian to create such a memorial. You acknowledge that you bear full responsibility for the content and privacy settings of the memorial page.

If you believe a memorial page for a minor contains inappropriate content or was created without proper authorization, please contact us immediately at contact@qremember.me.

Disclosure of Your Information

We may share information we have collected about you in certain situations. Your information may be disclosed as follows:

By Law or to Protect Rights

If we believe the release of information about you is necessary to respond to legal process, to investigate or remedy potential violations of our policies, or to protect the rights, property, and safety of others, we may share your information as permitted or required by any applicable law, rule, or regulation.

Third-Party Service Providers

We may share your information with third parties that perform services for us or on our behalf, including data analysis, email delivery, hosting services, customer service, and marketing assistance.

Payment Processors

We use Paymongo as our payment processor to facilitate secure transactions. When you make a purchase, certain personal and financial information will be transferred to Paymongo for transaction processing. Your information is subject to Paymongo's privacy practices and policies. We encourage you to review their privacy policy at https://www.paymongo.com/privacy.

Marketing Communications

With your consent, or with an opportunity for you to withdraw consent, we may share your information with third parties for marketing purposes.

Interactions with Other Users

If you interact with other users of the Website, those users may see your name, profile photo, and descriptions of your activity.

Online Postings

When you post comments, contributions, or other content to the Website, your posts may be viewed by all users and may be publicly distributed outside the Website in perpetuity.

Security of Your Information

We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.

Any information disclosed online is vulnerable to interception and misuse by unauthorized parties. Therefore, we cannot guarantee complete security if you provide personal information.

Controls for Do-Not-Track Features

Most web browsers and some mobile operating systems include a Do-Not-Track ("DNT") feature or setting you can activate to signal your privacy preference not to have data about your online browsing activities monitored and collected. No uniform technology standard for recognizing and implementing DNT signals has been finalized. As such, we do not currently respond to DNT browser signals or any other mechanism that automatically communicates your choice not to be tracked online.

Your Rights

You have certain rights regarding your personal information. These include:

• The right to access information we hold about you
• The right to request correction of inaccurate personal information
• The right to request deletion of your personal information
• The right to opt-out of marketing communications
• The right to make your memorial page private or restrict access

Requesting Content Deletion

If you wish to delete photos, videos, or other content that you've uploaded to a memorial page, please email us at contact@qremember.me with your request. Please include:

• The name of the memorial page
• Your relationship to the memorial
• Description of the content you want removed
• Any other relevant information that will help us identify the content

We will process valid deletion requests within 14 business days.

Guestbook Entry Removal

If you wish to have a guestbook entry removed from a memorial page, whether it was created by you or contains your information, please email us at contact@qremember.me. We will verify your request and remove the entry accordingly.

To exercise any of these rights, please contact us using the email address provided below.

Contact Us

If you have questions or comments about this Privacy Policy, please contact us at:

Email: contact@qremember.me